Privacy Policy

Last Updated: February 21, 2026

At Vellora, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website vellorashoppe.com and make purchases through our online store.

1. Information We Collect

1.1 Personal Information

When you place an order or register on our site, we may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Razorpay)
• Order history and preferences
• Account credentials (username and encrypted password)

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your orders, arrange delivery, and provide customer support
• Payment Processing: To securely process payments through our payment gateway partner, Razorpay
• Communication: To send order confirmations, shipping updates, and respond to inquiries
• Account Management: To maintain your account and order history
• Marketing: To send promotional offers and newsletters (with your consent)
• Improvement: To improve our website, products, and services
• Legal Compliance: To comply with applicable laws and regulations

3. Payment Information Security

We use Razorpay as our payment gateway to process all transactions. Your payment information is transmitted directly to Razorpay using industry-standard SSL encryption. We do not store complete credit card or debit card information on our servers.

Razorpay is PCI-DSS compliant and maintains the highest standards of payment security. For more information about Razorpay's security practices, please visit their website.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Trusted third parties who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, shipping companies, email service providers)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

• Remember your preferences and shopping cart items
• Understand how you use our website
• Provide personalized content and advertisements

You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure servers and firewalls
• Regular security audits and updates
• Access controls and authentication procedures
• Employee training on data protection

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider

To exercise these rights, please contact us using the information provided below.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order information is typically retained for 7 years for accounting and tax purposes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

By using Vellora, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.