Terms & Conditions

Last Updated: February 21, 2026

Welcome to Vellora. These Terms and Conditions govern your use of our website vellorashoppe.com and the purchase of products through our online store. By accessing or using our website, you agree to be bound by these terms.

1. General Terms

1.1 Acceptance of Terms

By accessing and using Vellora's website and services, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

1.2 Eligibility

You must be at least 18 years of age to make purchases on our website. By placing an order, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into a binding contract
• All information you provide is accurate and complete
• You will use the website and services in compliance with all applicable laws

1.3 Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of the website after such modifications constitutes acceptance of the updated terms.

2. Account Registration

2.1 Account Creation

While you may browse our website without registration, creating an account is required to place orders. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security and confidentiality of your password
• Be responsible for all activities under your account
• Notify us immediately of any unauthorized access

2.2 Account Termination

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms and Conditions
• You provide false or misleading information
• You engage in fraudulent activity
• Your actions may cause harm to Vellora or other users

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

• Colors and images may vary slightly from actual products
• Product packaging may change without notice
• We do not warrant that product descriptions are error-free
• Net weight may have minor variations due to natural product characteristics

3.2 Product Availability

All products are subject to availability. We reserve the right to:

• Discontinue any product at any time
• Limit quantities available for purchase
• Refuse orders at our discretion
• Substitute products of equal or greater value if unavailable

3.3 Pricing

All prices are listed in Indian Rupees (INR) and include applicable taxes unless otherwise stated. We reserve the right to:

• Change prices at any time without notice
• Correct pricing errors even after order confirmation
• Cancel orders with pricing errors and issue full refunds

4. Orders and Payments

4.1 Order Placement

When you place an order:

• You are making an offer to purchase products at the listed prices
• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order
• Order confirmation does not guarantee shipment

4.2 Payment Terms

Payment must be made at the time of order placement. We accept:

• Credit and Debit Cards (Visa, MasterCard, RuPay, Amex)
• UPI (Google Pay, PhonePe, Paytm, etc.)
• Net Banking
• Digital Wallets

All payments are processed securely through Razorpay, our payment gateway partner.

4.3 Payment Security

Your payment information is encrypted and processed securely. Vellora does not store complete credit card or banking information on our servers. All payment data is handled by Razorpay in compliance with PCI-DSS standards.

4.4 Order Confirmation

Upon successful payment, you will receive:

• Order confirmation email
• Invoice/receipt from Razorpay
• Shipping confirmation with tracking details

5. Shipping and Delivery

5.1 Shipping Coverage

We currently ship to all serviceable locations in India. Delivery availability depends on courier serviceability in your area.

5.2 Delivery Timeline

Estimated delivery times:

• Metro cities: 3-5 business days
• Other cities: 5-7 business days
• Remote areas: 7-10 business days

Note: These are estimates and not guarantees. Delays may occur due to factors beyond our control.

5.3 Shipping Charges

Shipping charges are calculated based on:

• Order weight and volume
• Delivery location
• Delivery speed (standard/express)
• Free shipping available on orders above ₹999

5.4 Delivery Responsibilities

You are responsible for:

• Providing accurate delivery address and contact information
• Being available to receive the delivery
• Inspecting products upon delivery
• Reporting any damage or issues within 24 hours

5.5 Failed Delivery

If delivery fails due to:

• Incorrect address: Customer responsible for reshipping costs
• Unavailability: We will attempt delivery 2-3 times
• Refusal: Order will be returned; no refund issued

6. Returns and Refunds

Our detailed Return and Refund Policy is available separately. Key points:

• 7-day return policy for defective or damaged products
• Products must be unopened and in original packaging
• Refunds processed within 5-7 business days after return approval
• Refer to our Refund Policy page for complete details

7. Product Quality and Safety

7.1 Quality Assurance

We ensure that all products:

• Are sourced from trusted suppliers
• Meet FSSAI (Food Safety and Standards Authority of India) standards
• Are stored in hygienic, temperature-controlled facilities
• Have adequate shelf life at the time of delivery

7.2 Storage Instructions

Upon receiving products, you must:

• Store products as per package instructions
• Keep products in cool, dry place away from direct sunlight
• Seal opened packages properly to maintain freshness
• Refrigerate products if specified on the label

7.3 Allergies and Dietary Restrictions

While we provide product information, you are responsible for:

• Checking ingredient lists for allergens
• Consulting healthcare professionals regarding dietary restrictions
• Reading all product labels and warnings

Disclaimer: Products may contain or come in contact with allergens such as tree nuts, peanuts, and other common allergens.

8. Intellectual Property

8.1 Ownership

All content on Vellora website, including but not limited to:

• Text, graphics, logos, images, and photographs
• Product descriptions and specifications
• Website design and layout
• Software and code

is the property of Vellora or its licensors and is protected by intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the website for personal, non-commercial purposes. You may not:

• Copy, reproduce, or distribute website content
• Modify or create derivative works
• Use content for commercial purposes
• Remove copyright or proprietary notices

9. User Conduct

You agree not to:

• Use the website for any unlawful purpose
• Impersonate any person or entity
• Interfere with the website's operation or security
• Upload viruses or malicious code
• Harvest data from the website
• Submit false or misleading information
• Engage in fraudulent activity
• Abuse our customer service team

10. Limitation of Liability

10.1 Disclaimer of Warranties

The website and products are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:

• The website will be uninterrupted or error-free
• Defects will be corrected
• The website is free from viruses or harmful components

10.2 Limitation of Damages

To the maximum extent permitted by law, Vellora shall not be liable for:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from use or inability to use the website
• Damages exceeding the amount paid for the product

11. Indemnification

You agree to indemnify and hold harmless Vellora, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms and Conditions
• Your use of the website or products
• Your violation of any third-party rights
• Any fraudulent or illegal activity

12. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, storms)
• War, terrorism, civil unrest
• Government actions or regulations
• Labor strikes or disputes
• Pandemics or epidemics
• Internet or telecommunications failures
• Supplier or courier delays

13. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Raipur, Chhattisgarh, India.

14. Dispute Resolution

In the event of any dispute or claim:

• First attempt to resolve through good faith negotiations
• Contact our customer support for resolution
• Escalate to mediation if necessary
• Legal action as a last resort

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Vellora regarding your use of the website and purchase of products.

17. Waiver

Our failure to enforce any right or provision of these Terms and Conditions shall not be deemed a waiver of such right or provision.

18. Contact Information

By using Vellora, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Vellora for your premium dry fruits and nuts.